Conflict Prevention and Management

Conflict is a natural part of human interactions and can emerge due to differences in opinions, values, needs or goals.

Conflict Prevention and Management is the practice of identifying, addressing and resolving conflicts or disputes between individuals, groups or organisations by employing strategies and techniques for reducing and managing conflict in a constructive and positive manner and preventing any future reoccurrence.

Our one day Conflict Prevention and Management course teaches effective skills for managing conflict to assist you and your team in reducing the negative impacts of conflict and transform conflict in to opportunities for growth, learning and improved relationships both within the team and with those that you provide services to as part of your role. By the end of the course, you will be able to:

• Understand the causes, types and stages of conflict
• Prevent conflict with proactive strategies
• Communicate with active listening and assertive, respectful language
• Use resolution, negotiation and mediation techniques
• Manage conflict in culturally diverse environments
• Recognise your own conflict style and triggers, and use emotional intelligence to manage your reactions
• Practise your skills through role-play and build an action plan for real-world situations

All those who successfully complete the course will be certified in Personal Safety Partnership's Conflict Prevention and Management

A vast number of people from a wide range of sectors use our Conflict Prevention and Management course including

• Schools, Colleges and Universities
• Care Providers, Healthcare Professionals and Administrators
• Local Government
• Private and Public sector organisations
• Social Workers
• Business Professionals
• Secure Transport Services
• Retail and Hospitality Staff
• Security Staff and Stewards
• Government Agencies
• Enforcement Officers from all sectors
• Aviation and Maritime
• Public Transport Operators including Train, Bus and Taxi Drivers
• Front-of-House Staff
• Individuals and Community Groups