Our one day Conflict Prevention and Management course teaches effective skills for managing conflict to assist you and your team in reducing the negative impacts of conflict and transform conflict in to opportunities for growth, learning and improved relationships both within the team and with those that you provide services to as part of your role.
Learning Objectives
- Understanding Conflict Dynamics
- To comprehend the nature of conflict, including its causes, types, and stages.
- To identify the psychological and social factors that influence conflict escalation and resolution.
- Conflict Prevention Strategies
- To explore proactive measures to prevent conflicts in various settings (workplace, community, etc.).
- To analyse case studies of successful conflict prevention initiatives.
- Effective Communication Skills
- To develop skills for active listening and empathetic communication.
- To practice assertive communication techniques that foster mutual respect and understanding.
- Conflict Resolution Techniques
- To learn various conflict resolution strategies and their appropriate applications.
- To understand negotiation principles and mediation processes in conflict resolution.
- Cultural Competence in Conflict Management
- To recognize the impact of cultural differences on conflict perception and resolution.
- To enhance skills for managing conflicts in diverse environments.
- Self-Reflection and Emotional Intelligence
- To encourage self-awareness regarding personal conflict styles and triggers.
- To utilize emotional intelligence as a tool for managing one's reactions in conflict situations.
- Practical Application and Role-Playing (Optional)
- To engage in role-playing exercises to practice conflict resolution scenarios.
- To develop an action plan for applying learned skills in real-world situations.
Learning Outcomes
By the end of the course, participants will be able to:
- Analyse Conflict Situations
- Identify the underlying causes and dynamics of specific conflicts in their environments.
- Implement Prevention Strategies
- Develop and apply conflict prevention strategies tailored to their specific contexts.
- Communicate Effectively
- Demonstrate improved active listening and communication skills to de-escalate potential conflicts.
- Utilise Conflict Resolution Techniques
- Apply appropriate conflict resolution techniques and negotiation skills to resolve disputes effectively.
- Culturally Sensitive Approach*
- Recognize and appreciate cultural differences in conflict situations and adapt their approach accordingly.
- Self-Manage Emotions
- Employ self-regulation techniques to manage their emotional responses during conflicts.
- Practical Application of Skills
- Create a personalised action plan that outlines how to apply conflict management techniques in their personal or professional lives.
- Reflect on Personal Growth
- Assess their progress in conflict management skills and identify areas for further development through self-reflection.
Conclusion
These learning objectives and outcomes aims to equip participants with the necessary skills and knowledge to prevent and manage conflicts effectively in various contexts. The course will emphasise interactive learning through presentations, discussions, case studies, and practical exercises.