Critical Incident Management / Emergency Response / Business

However, in the complex world in which we live and operate things can go wrong and, when they do,  they can often be reported quickly in the press or on social media. Therefore, we need to be able to instigate Critical Incident Management procedures so we can respond quickly and effectively in order to be able to bring the incident to a safe, timely resolution and ensure business continuity. This can be achieved through Incident Command training.

In the wider context, critical incidents are incidents and events of any scale outside of the usual business activity that can result in serious consequences including;

• any incident where the outcome or consequence of that incident is likely to result in serious harm to any individual, significant community, public confidence, or business impact

• an incident that will require special arrangements and critical incident management capability to respond and ensure business continuity.

These can be both operational and non-operational

Effective Incident Command training leads to Critical Incident Management that ensures a rapid, coordinated, and efficient response to mitigate risks, minimise harm and ensures business continuity.

It also demonstrates to your staff, customers and the public that you are a professional, diligent and competent organisation.

Our 3 day Incident Command training course provides your team with the ability to be able to identify a major incident, implement the Incident Command Structure and give them the knowledge, skills and confidence to carry out the role of a Gold or Silver Commander during critical incident management.

In addition to this, our course will help you and your organisation be able to identify potential weaknesses within your business and plan for the worst so that if a major incident does occur, an appropriate and proportionate response can be deployed ensuring business continuity.

By the end of the Critical Incident Management / Incident Command training course attendees will:

• Understand the key principles of the Incident Command.
• Describe the roles and responsibilities of personnel within the incident command structure including Gold, Silver and Bronze Commanders, as well as other supporting staff roles.
• Understand the need for effective lines and methods of communication during incidents.
• Be able to plan an initial response to an operational incident using the strategy Hold - Plan - Act.
• Have overview of the Joint Emergency Services Interoperability Programme (JESIP).
• Understand how hostage negotiators work and how to manage negotiators in an effective and safe way (If applicable for your organisation).
• Know how to formulate effective negotiation tactics and strategy (If applicable for your organisation).
• Know how to construct and write effective contingency plans.
• Understand who should write contingency plans
• Know how to write contingency plans.
• Know how and when to review contingency plans.
• Understand how to conduct a desktop exercise.
• Be able to describe the six ‘C’s of contingency planning.
• Know how to effectively debrief people following incidents including hot and cold debriefs.
• Understand why defensible decision making is so important.
• Be able to make defensible decisions.
• Have an understanding of what to consider when making defensible decisions.
• Know how we record our decisions.

• Day 3 can include a live incident to embed the training for the delegates, allowing them to put theory into practice and build further confidence in their skill set.

Numerous professionals from a wide range of sectors use our Incident Command training/Critical Incident Management course to ensure their business continuity including:

• Private and Public Sector Organisations across various sectors including Pharmaceuticals, Production and Finance.
• Local Government
• Schools, Colleges and Universities
• Secure Units
• Care Providers
• Healthcare Settings
• Secure Transport Services
• Security Professionals
• Government Agencies

And many more

 Duration - 1 Day

(Usually 09:30 - 16:00 but we can adapt all timings to suit your needs)

Number of Attendees - Up to 12

(additional delegates can be added for a supplemental fee)

Course Type-  In-Person