Level 2 Immersive Scenario Refresher

A branching simulation that uses your own group as role players.

The Level 2 Immersive Scenario Refresher helps Level 2 Conflict Prevention and Management alumni keep their skills current. Your group plays the scenario out, the scene changes with the choices made, and every decision is explored in a safe, structured debrief.

Our one day Level 2 Immersive Scenario Refresher builds on the Prevent, Support, Protect approach: read the scene as it changes, choose the words and tone that lower the heat, and use dynamic risk assessment to decide when to step back or call for help. By the end of the course, you will be able to:

• Apply Level 2 communication and de-escalation skills under realistic pressure
• Make and justify decisions at each branch of a live scenario
• Recognise escalation and adjust your approach in real time
• Use dynamic risk assessment to decide when to step back or call for help
• Give and receive structured peer feedback from observers
• Take away a personal action plan

All those who successfully complete the course will be certified in Personal Safety Partnership's Level 2 Immersive Scenario Refresher.

Anyone who has completed our Level 2 Conflict Prevention and Management course and needs to keep their skills current, including:

• Front-line staff in Schools, Colleges and Universities
• Care Providers and Healthcare Professionals
• Local Government and Public Services
• Security Staff and Stewards
• Transport, Retail and Hospitality Staff
• Team Leaders and Managers
• Any other public-facing role